Answers to Frequently Asked Questions:
Q) How do I place orders?
A) We recommend that you place your order online to ensure accuracy with the information you've entered yourself. Please include a valid email address and a good telephone #. If you require assistance, please don't hesitate to call us at 610-685-2727. If it's during closing hours, leave a message and we will be in touch during regular business hours.
Q) What method of payments do you accept?
A) We accept Visa, MasterCard, Amex, Discover & Paypal
Q) How do you ship orders?
A) We ship using USPS. Local orders using local delivery & courier service.
Q) When will my order ship?
A) We strive to have all orders processed within 48 hours. While we make every effort to ship orders out as soon as possible, we do ask for a little time to process, pull, pack and ship the order. Occasionally we will have some items on backorder, we will make an attempt to notify you of this, if applicable. Orders placed after hours or on Saturdays, Sundays and major U.S. holidays will begin being processed on the following business day. We ship via USPS shipping times via the carrier can range from 2-7 days depending on your location.
Q) Can you ship to a P.O. Box?
A) Sorry, we do not currently ship to a P.O. Box. Please call us at 610-685-2727 if you need special arrangements.
Q) What is your return policy?
A) We have a 14-day money back guarantee on faulty items. Inks, Needles, Tubes and all other return items must be in an unused-condition and with the original packaging.
Q) How secure is your site?
A) C&S Tattoo Supply uses the most advanced 128-Bit encrypted software available. Our site secured by Shopify & Authorize.net and is diligent about protecting your privacy and personal information. We are also PCI Data Security Standards (PCI DSS) Compliant.
Q) As a regular customer, why do I have to enter my credit card information every time I place an order?
A) We apologize for this inconvenience but we DO NOT store your credit card info on file. You must enter your credit card info every time you place an order.
Q)Why did my order fail during the order process?
A) There are several reasons why your order failed could have failed; in most cases, the credit card info you've entered was incorrect. 1) Please enter the name as it appears exactly on the credit card (middle initial). 2) The billing address (Street Number) of the credit card is the address that your credit card statement is sent to monthly. 3) Expiration date. 4) CCV, which is the last 3-digit security code on the back of your Visa, MC, and Discover. If it's an American Express card, it is the 4-digit on the front of your credit card.
Q) Do I have to pay sales tax?
A) Sales tax will ONLY be included in your total order/invoice if your SHIPPING ADDRESS is in PA. There is no sales tax if your SHIPPING ADDRESS is outside of PA even if your BILLING ADDRESS is in PA. If the Ship To address is different from your Bill To address, there will be no invoice or packing slip included in the package as we considered it to be a blind drop-shipment. The invoice is your email order notification.